Dear Customers and Partners,
Hänel storage systems are high-quality, reliable and durable systems. The high reliability is the basis for a market in used Hänel storage systems. Time and again, however, used machines that are not authorized by Hänel are offered by dealers (within and outside the EU). This can entail negative consequences for the purchaser. Over the years we have received an increasing number of calls for help from aggrieved clients who did not receive any service or were unable to put their used systems into operation.
As manufacturers we have helped these affected customers for years. All Hänel storage systems are produced for country-specific conditions and cannot necessarily be operated in other countries. In order to obtain an operating permit for these storage systems, it is sometimes necessary to undertake extensive, cost-intensive modifications and/or conversions.
Our specialists work on behalf of affected companies who have contacted us to solve the problems caused by the sellers of used machines.
We would like to point out some examples of these to you:
- Reimported storage systems generally do not correspond to the legal requirements and/or country-specific demands as regards the language of the safety signs, safety instructions and the user manual.
- In some cases these systems are not technically designed or intended for use in a country other than the one for which it was originally destined. One obvious characteristic here is the difference in power supply of the respective countries.
- If used storage systems have been modified or converted by “quick-fix” dealers, the “risk assessment” originally drawn up by Hänel for the CE declaration is no longer valid.
- Legally prescribed safety inspections that are repeated annually are therefore no longer possible in many cases or are at least rendered considerably more difficult.
Since the 1950s Hänel office and industrial storage systems have been sold and technical and customer support provided in Germany by Hänel Büro- und Lagersysteme GmbH & Co. KG. The storage systems from Hänel work very
reliably and efficiently. Should a malfunction arise, however, the Hänel Service Team is available to come quickly to your aid with its highly skilled and trained service technicians.
We hope that with this information you will make the right decision about the purchase of a Hänel storage system – whether new or used.
If you have any questions, the Hänel Service Team and your personal customer advisor would be happy to assist you.
Hänel Büro- und Lagersysteme
Head of Service
Tel. +49 (0) 7136/2 7725
Fax +49 (0) 7136/2 7741